Scottish Water and Police Scotland are giving advice to residents to tackle bogus callers after an incident in Lochgelly on Saturday 19 August.

An unidentified individual claiming to be from Scottish Water gained acces to a residents home on Saturday 19th August. The bogus caller gained entry to the property after making excuses as to why they did not have identification. They then looked under the sink and left. No items were reported missing by the homeowner.

Scott Fraser, Scottish Water’s corporate affairs regional manager, said: “All our employees carry identity cards, which they are more than happy to show when requested to do so. Householders shouldn’t let anyone into their home until they are sure of their identity. Check through the peep hole on your door; ask them to pass their ID card or letter through the letter box. Our employees will be more than happy to wait while you check their identity.

Following the incident, Scottish Water is reminding customers to follow their ‘Three C’s’ rule – CARD, CHECK and CALL;

  1. Card – You can ask callers to pass their ID card or letter through the letter box in order to verify their identity.
  2. Check – Check the identity card carefully: Is the photo on the card the same as the person at the door? Does the card contain the Scottish Water Customer Helpline number? Has the card been tampered with in any way? If you are not confident that they are a genuine caller, then send them away!
  3. Call – If you are in any doubt about the caller’s identity please call our Customer Helpline on 0800 0778778. We advise customers to contact utility companies by using phone numbers found in telephone directories or the internet, but not from ID cards or letters, because these could be false. If you are still suspicious contact a neighbour or call the police on 999 or 101.

Mr Fraser adds;

“On occasion, when we need access to a customer’s property we normally try to contact them in advance and arrange a suitable time. However, there may be occasions when we need to cold-call. “But all our employees carry ID badges and are happy to display these on arrival. Our staff and contractors never call at a customer’s home to collect money.”

In a bid to help protect customers against bogus callers, Scottish Water is offering an Anti-Bogus Caller Pack which contains a personal electronic alarm, window sensor, door viewer, UV marker pen and guard bar.

Packs are available to the first 50 customers contacting Scottish Water by emailing or writing to: Bogus Caller Pack, Customer Marketing, PO Box 8855 Edinburgh EH10 6YQ.

Further information is available at and

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