Patients in Lochgelly have some of the worst experiences in Fife and Tayside when it comes to GP services. A league table for 122 GP surgeries in the region puts Lochgelly Health Centre in last place for patient satisfaction with seeing their GP.
Published in yesterday’s Courier, the Health and Care Experience Survey 2015/2016 of more than 100,000 people across the country revealed:
- The GP practices at Lochgelly Health Centre and Lochgelly Medical Group, together with the Crossgates Medical practice and the Cowdenbeath Medical Practice, rated worst in Fife and Tayside for ease of phone contact, with almost two-thirds of patients finding it difficult to speak to the surgery by phone.
- Lochgelly Health Centre was second only to the Lochore Medical Centre in Benarty as the worst in terms of allowing patients to see or speak to a doctor within two days, with one third of patients who needed to unable to do so.
- Only two fifths of patients at Lochgelly Medical Group and half of patients at Lochgelly Health Centre who want to see a doctor within three days manage to do so.
- The overall experience of seeing a doctor at Lochgelly Health Centre was rated the lowest (at 31.3 %) for the whole of Fife and Tayside.
The figures show that people face what the Courier calls a “postcode lottery” in primary care in terms of the length of time they have to wait for treatment at their local surgeries. By way of comparison, the stats for access and satisfaction with GP services for affluent areas like Comrie or Dunkeld hit 100% while those for St Andrews were in the 90s.
A postcode lottery suggests that ease of access to GP services is random, but in fact the stats indicate that it is closely correlated with levels of economic and social deprivation. In other words, Lochgelly, like other areas in Central Fife, Leven and Dundee, suffers a double whammy – existing social, economic and health inequalities are being compounded by inequalities in primary care provision.
GP Practice Reports
Download: Lochgelly Medical Group- Lochgelly
Download: Dr K Thompson- Lochgelly
Download: Drs McKean & Sweeney, Lochgelly Health Centre – Lochgelly
Full Documents (URL): http://www.hace15.quality-health.co.uk/index.php/reports/gp-practice-reports