We recently announced on the Facebook page that Costcutters will be the new location for the Post Office and that it will return in October. This information was passed from a reliable source, but we refrained from publicising this information until we had recieved confirmation.

We have now received confirmation, but it is not 100% conclusive as the Post Office is now conducting a public consultation regarding the location of the PO facilities.

Lochgelly Post Office
Previously located at: 76 Main Street, Lochgelly, KY5 9AA

Proposed re-opening at new premises & branch modernisation

I’m writing to let you know that we are proposing to restore the the above Post Office branch at a new location – Costcutters Store, 49 Main Street, Lochgelly, KY5 9AF. I am also pleased to tell you that, if the move goes ahead, it will change to one of our new local style branches.

The branch closed temporarily in February 2013 following the resignation of the subpostmaster. We are now able to restore the service and I am therefore pleased to inform you that a new operator has been appointed, providing us with the opportunity to incorporate Post Office services into their new business, located approximately 50 metres from the previous service. The establishment of a Post Office local service presents the best possible solution to allow us to restore Post Office services to our customers in the area.

What will this mean for customers?

  • Post Office services will be offered from a till on the retailer counter
  • Longer opening hours
  • The majority of Post Office products and services will be available

Consulting on the proposed new location

We’re now starting a 6 week local public consultation and would like you to tell us what you think about the suitability of the proposed new location. Before we finalise our plans, we would really like to hear your views on the proposed new location. Before we finalise our plans, we would really like to hear your views on the proposed location, particularly on the following areas:

  • How suitable you think the new location and premises are and how easy is it to get there?
  • Do you have any concerns about the new location?
  • If so, do you have any suggestions that could help us make it better for you?
  • Any local community issues which you think could be affected by the proposed move?
  • Anything you particularly like about the proposed change?

I’ve enclosed an information sheet that provides more details about the new location and the range of products that will be available. If you have any comments or questions, please email or write to me via our Communication and Consultation team, whose contact details are below. Please note that your comments will not be kept confidential unless you expressively ask us to do so by clearly marking them “In Confidence”. Any information we receive will be considered as we finalise our plans for the new branch. Other people in your organsation may be interested in this proposal so please let them know about it.

Dates for local public consultation:

Local Public consultation starts: 25 July 2013
Local public consultation ends: 5 September 2013
Proposed month of change: October 2013

At the end of the consultation period I will review any feedback recieved from our customers and local representatives, following which I will to you again confirming the final service offer.

Thank you for considering our proposal. At the end of the consultation I’ll be in touch again to let you know our final plans.

Yours Sincerely

(Name Redacted)
Regional Network Manager

Address: FREEPOST PO Consultation
Email: consultation@postoffice.co.uk

Previous Post Office

Opening Hours

Mon: 09:00 – 17:30
Tue: 09:00 – 17:30
Wed: 09:00 – 17:30
Thu: 09:00 – 17:30
Fri: 09:00 – 17:30
Sat: 09:00 – 12:30
Sun: closed

Access & Facilities: Access was level with a threshold strip and a wide automatic door. Internally, there was space for a wheelchair.

Parking: Roadside parking available directly outside the premises.

Proposed Post Office (subject to local public consultation)

Opening Hours

Mon: 07:00 – 21:00
Tue: 07:00 – 21:00
Wed: 07:00 – 21:00
Thu: 07:00 – 21:00
Fri: 07:00 – 21:00
Sat: 08:00 – 20:00
Sun: closed

Access & Facilities: Access would be level with a threshold strip and a wide automatic door. Internally, there would be a low-level serving counter, a hearing loop and space for a wheelchair.

Parking: Roadside parking available directly outside the premises.

Additional Information
Rather than replicate the entire list we have highlighted the services that will no longer be available at the Lochgelly Post Office. Any service no longer available from the proposed branch in Lochgelly, will still continue to be available in the Cowdenbeath Branch.

  • Express & contract Parcels will no longer be available apart from Express 24 & 48
  • International Parcels
  • Local Collect
  • Transcash (without barcode)
  • NS&I Premium Saving Bonds
  • On demand travel money (Euros only)
  • Payment by cheque, except payments for Car Tax only

All previous services apart from the list above will still be available at the proposed new branch at Costcutters.

Your Feedback

We have already conducted an online poll asking residents where they want the post office to be located.

Where should the Post Office be located?

  • Lochgelly Bargain Store (50%, 131 Votes)
  • Co-op (37%, 97 Votes)
  • Costcutters (13%, 33 Votes)

Total Voters: 261

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If there is any comments you would like to make about the proposed new branch, please let us know in the comments below, and we will include this in our response to the public consultation.

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  1. robertm3631

    July 26, 2013 at 9:58 pm

    i think it is wrong to put the post office in costcutters as there is a perfectly good building further down the street where it was in the begining before it moved into the old good news building


  2. Marianne

    July 27, 2013 at 10:19 am

    Yeah, I’m the same, would have much preferred to see it back in its original building, built for purpose.


  3. kerry

    September 7, 2013 at 12:19 am



  4. Ken

    April 22, 2016 at 11:16 am

    Its no good in costcutters its never open and they rip you with your own mail always the dame cant sell you a stamp as the safe is on a timer total bull get it in the coop or in it original building as i have to go to cowdenbeath now …. shocking.


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